FAQs

If you have a question that is not answered below please feel free to contact our office on +61 2 9565 5051 or reach out to our Reservations Team on 1300 293 836or email our Reservations Team at: reservations@veriu.com.au

Are the rooms serviced daily?

Rooms are serviced daily by housekeeping. Bed linen is changed once for guests staying 4 days or more.

Are baby cots and extra beds available?

Baby cots are available at no extra cost.
 
Please enquire with reception prior to or on arrival on: +61 2 8379 7880  or by email at: veriubroadway@veriu.com.au 

Alternatively, you can also enquire with our Reservations Team on 1300 293 836 or email our Reservations Team at: reservations@veriu.com.au

 

Do you have a restaurant?

No, we do not have a restaurant in the hotel but please see our 'neighbourhood guide' for the very best food and drink options nearby.

Are there cooking facilities in all apartments?

Yes, all apartments have a full kitchen.

Are laundry services provided?

We have laundry facilities in all our suites. However, dry cleaning is available at an additional cost.

Is Internet access provided?

Complimentary unlimited WiFi is available throughout the property.

Do you have a lift/elevator?

Yes, we do!

Are pets allowed?

No. Unfortunately, we do not allow pets.

Are there smoking rooms available?

No. All our apartments are strictly non-smoking.

How do I get there?

You can find us at 35 Mountain St, Ultimo NSW 2007, Australia

Please check our location page for more details.

Is parking available and what is the cost?

We have off-site parking available a short distance from the hotel and this carries an additional charge of $35 per night. Parking height restrictions: 1.95m. 

Please enquire with our Reservations Team on 1300 293 836 or by e-mail at: reservations@veriu.com.au

Alternatively, you can contact the hotel office directly during business hours on: +61 2 8379 7880 

How far is it to the train station?

Sydney’s Central Station is a 15-minute walk from Veriu Broadway.

Is there a hospital nearby?

The Royal Prince Alfred Hospital is less than a 10-minute taxi ride from Veriu Broadway.

How close are you to UTS?

Close! UTS is 12 minutes away on foot.

Are there any good shopping destinations nearby?

There are many shopping options in our neighbourhood, including:

  • The boutique shops on Newtown’s eclectic King Street
  • The vibrant stalls at Paddy’s Markets
  • The high-street shopping at Broadway Sydney
  • Central Park on Broadway

For more information, please visit our neighbourhood guide. 

Are there any bars and restaurants in the neighbourhood?

Yes! We have an array of great spots to eat and drink close by. Please see our neighbourhood guide for more.

When can we check-in?

Check-in is available from 14:00. If you arrive before 14:00 or after 18:00, please contact our Reservations Department to make the necessary arrangements.

Our Reservations Team can be contacted by phone on 1300 293 836 or by e-mail at: reservations@veriuhotels.com.au

When is check-out?

Check-out is before 10:00.

Do you offer flexible check-in / check-out times?

Yes. Please call us prior to your arrival / departure and we will organise this for you.

Our Reservations Team can be contacted by phone on 1300 293 836 or by e-mail at: reservations@veriuhotels.com.au

Is it possible to store my luggage at the hotel before check-in?

Yes, we can hold your luggage in our secure storage room at no additional charge prior to check-in.

Who can I contact to enquire about a reservation?

Please call us on: 1300 293 836
You can also email us with your enquiry at: reservations@veriuhotels.com.au

What are the reception's operating hours?

Reception hours are from 7am to 10pm.  Contact us on (02) 8379 7880 if you anticipate you will need to check-in outside of these hours. 

What forms of payment do you except?

We accept:

  • Visa
  • Mastercard
  • American Express
  • Cash

What is the cancellation policy?

Cancellations must be made by 14:00, 3 days prior to your arrival to avoid a cancellation fee of the first nights’ accommodation.

It is not possible to cancel your reservation if you have booked a room which is indicated as 'prepaid' or 'non-refundable'.

Where can I find the best rates?

Our best rate guarantee and promotions are available on our Deals page or via our Reservation Department.
Our Reservations Team can be contacted by phone on 1300 293 836 or by e-mail at: reservations@veriuhotels.com.au

Punthill Hotel

Travelling to Melbourne?

We offer stylish and spacious apartment hotels in 13 prime leisure and commercial locations across Melbourne and Brisbane.
Whether travelling for business or leisure you’ll feel right at home in our great range of accommodation options including studio, one, two and three bedroom apartments.
We look forward to welcoming you to Punthill Apartment Hotels.

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