FAQs

If you have a question that is not answered below please feel free to contact our office on +61 (02) 9160 2999 or reach out to our Reservations Team on 1300 293 836 or email our Reservations Team at: reservations@veriu.com.au

Is there parking available?

Limited parking is available on-site for $35.00 per night. Bookings are essential so please call us on (02) 9160 2999, or email us at veriugreensquare@veriu.com.au.

Where can I find the best rates?

Our best rate guarantee and promotions are available on our ‘Special Offers’page or via our Reservation Department.

Our Reservations Team can be contacted by phone on 1300 964 821 or by e-mail at: reservations@veriu.com.au

What is the cancellation policy?

Cancellations must be made by 14:00 24 hours prior to your arrival to avoid a cancellation fee of the first nights' accommodation.

It is not possible to cancel your reservation if you have booked a room which is indicated as 'prepaid' or 'non-refundable'.

What forms of payment do you except?

We accept: 

  • Visa
  • Mastercard
  • American Express
  • Diners and JCB
  • UnionPay
  • Cash

What are the reception's operating hours?

Reception is open 24 hours.

Who can I contact to enquire about a reservation?

Please call us on: 1300 293 836

Is it possible to store my luggage at the hotel before check-in?

Yes, we can hold your luggage in our secure storage room at no additional charge prior to check-in.

Do you offer flexible check-in / check-out times?

Yes. Please call us prior to your arrival / departure and we will organise this for you. 

Our Reservations Team can be contacted by phone on 1300 293 836 or by e-mail at: reservations@veriu.com.au

When is check-out?

Check-out is before 10:00.

When can we check-in?

Check-in is available from 14:00. If you arrive before 14:00, please contact our Reservations Department to make the necessary arrangements.

Our Reservations Team can be contacted by phone on 1300 293 836 or by e-mail at: reservations@veriu.com.au

Are there any bars and restaurants in the neighbourhood?

Please visit our ‘Neighbourhood’ page for some of the best spots in the surrounding neighbourhood.

How far is it from the airport?

Sydney Domestic terminal is 4km away and less than a 10-minute taxi ride and less than a 5 min train ride to Green Square.  

Sydney International Terminal is 6km and 10 minute taxi ride and less than a 5 min train ride.

How far is it to the train station?

Green Square Train Station is conveniently located just 100m from the doorstep of Veriu Green Hotel.

How do I get there?

You can find us at 18 O’Riordan St, Alexandria NSW 2000, Australia

Are there smoking rooms available?

No. All our rooms are strictly non-smoking.

Are pets allowed?

No. Unfortunately, we do not allow pets.

Do you have a lift/elevator?

Yes, we do!

Is Internet access provided?

Complimentary unlimited WiFi is available throughout the hotel.

Are laundry services provided?

Laundry and dry cleaning are available at an additional cost.

Are baby cots and extra beds available?

Baby cots are available at no extra cost. 

Please enquire with reception prior to or on arrival on: 1300 964 821 or by email at: veriugreensquare@veriu.com.au 

Are the rooms serviced daily?

Rooms are serviced daily by housekeeping. Bed linen is changed once for guests staying 3 days or more.

Veriu Green Square

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